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Customer Support

Have a question? We can help you!

We get a lot of questions about our products. Everything from what makes them environmentally friendly, to where they can be purchased, to who came up with the idea. We’ve collected answers to the more common questions. We want to help, that’s why we’ve made it easy for you to find answers in our FAQ section.

Frequently Asked Questions

What is Eco by Naty nappies made of?

Rather than basing so much of the nappy on oil based plastic as other brands do, Naty nappies use cornstarch plastic and other natural ingredients wherever possible. While the nappies are not 100% biodegradable yet, we are proud of the steps we have taken to provide you with an environmentally friendly nappy.
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Naty nappies consist of chlorine free pulp to help with absorption, a back sheet and distribution center based on corn, as well as chlorine free cellulose in the nappy. To further improve the absorption of our nappies we use a small amount of SAP.

Do you use super-absorbents in your products?
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We do use a small amount of super absorbents in our nappies. Super-absorbent granules are widely employed within the disposable nappy industry to enhance absorption performance and leakage protection. They have enjoyed a long, safe history of use spanning some twenty years in nappies, as well as other products such as feminine care and adult incontinence nappies. SAP technology has developed considerably over the years but has evolved around the same basic chemistry, of Sodium Polyacrylate salts together with surface cross linking agents.
The super-absorbent in common use is absolutely safe and has been thoroughly tested in all aspects for allergic reaction and toxicity.Without super-absorbent, the performance of the nappy would be much less effective due to the absorbent capacity being much lower. This would have a negative impact on the dryness of the nappy with increased risk of nappy rash, as well as requiring more frequent nappy changes. However, at Naty we do use less super absorbents than many leading brands.

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Chic Aisun Zipper Beige Booties Toe Round Faux Women's Suede Sxx1zvSuper-absorbents have been used in the disposable nappy industry for over 20 years and have a very safe track record. Super-absorbents are used to improve absorption and provide enhanced leakage protection.The super-absorbent used in Naty nappies, and most disposable nappies, are completely safe and have been thoroughly tested for allergic reactions as well as toxicity.

I have noticed a gel-like substance on my baby’s skin after changing Naty nappies. What is it?

The gel-like substance is actually an important part of the absorption process and is known as a super-absorbent. Super-absorbent granules are widely employed within the disposable nappy industry to improve absorption and provide enhanced leakage protection. They have now enjoyed a long, safe history of use spanning some twenty years in nappies as well as in some feminine care products and adult incontinence nappies.

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Does Naty test on animals?
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At Naty, we have a very strong ethic regarding animal tests and we can confirm that none of our products are tested on animals.

How does the composting process work?
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Composting is the transformation of organic waste into compost.A pile of organic waste is attractive to micro-organisms that are normally present in the environment. If the water content is sufficiently high, the micro-organisms start to consume the nutritional substance. This means they break down the organic molecules, produce carbon dioxide, water and heat. At the end of the process, the initial waste is transformed into a substance called compost.

In commercial composting plants, this process is controlled and optimized in order to achieve a high conversion speed, control of the effluent, control of the quality of the final compost, etc.

I am interested in Eco by Naty nappies. Can you send me a free sample?

We receive hundreds of e-mails from people requesting free samples of our products and we are thrilled you are considering Eco by Naty’s high performance disposable nappies for your child. We have the greenest nappies on the market which are especially kind to your child and gentle on the environment.

Unfortunately, we are unable to meet all of these requests. Please feel free to sign up as a Naty Ambassador to be notified of news, upcoming product announcements, special offers, and programs. We hope you agree that our Eco by Naty products are worthy of further consideration.

Customer Support

We know that you have questions and sometimes even complaints. Use our Customer Service System by clicking the button below, state your question and an answer will be found for you.